/* FMW 고객 포털 — 규칙은 DESIGN.md.
   회색 바탕 위 흰 카드, 파란 주 버튼은 화면에 하나, 굵은 제목. 고객은 가운데 한 줄, 운영자는 왼쪽 목록 + 오른쪽 상세. */
:root{
 --primary:#2455ed;--primary-hover:#1a43c9;--primary-soft:#edf2ff;
 --ink:#111318;--ink-2:#33363d;--muted:#6b6f7b;--faint:#a5a9b3;
 --canvas:#f5f6f8;--surface:#fff;--fill:#f2f3f6;--fill-strong:#e8eaee;--line:#eceef1;--line-strong:#dfe2e7;
 --ok:#0e7c47;--ok-soft:#e7f7ee;--warn:#9a5600;--warn-soft:#fff4dd;--danger:#c22f25;--danger-soft:#feeeec;
 --r-sm:8px;--r-md:12px;--r-lg:16px;--r-xl:20px;
 --header:60px;--tabbar:64px;--shell:1280px;
 font-family:"Pretendard Variable",Pretendard,-apple-system,BlinkMacSystemFont,"Apple SD Gothic Neo","Noto Sans KR","Malgun Gothic",sans-serif;
 color:var(--ink);font-size:16px;line-height:1.65;letter-spacing:-.02em;-webkit-text-size-adjust:100%;-webkit-font-smoothing:antialiased;
 accent-color:var(--primary);caret-color:var(--primary);
}
*{box-sizing:border-box}
::selection{background:#d6e2ff}
body{margin:0;background:var(--canvas);min-height:100vh;display:flex;flex-direction:column;word-break:keep-all;overflow-wrap:break-word}
a{color:var(--primary);text-underline-offset:3px}
a:hover{color:var(--primary-hover)}
button,input,select,textarea{font:inherit;color:inherit;letter-spacing:inherit}
:focus-visible{outline:2px solid var(--primary);outline-offset:2px;border-radius:4px}
h1{font-size:28px;line-height:1.3;letter-spacing:-.04em;margin:0 0 6px;font-weight:700;text-wrap:balance}
h2{font-size:18px;line-height:1.4;letter-spacing:-.03em;margin:0 0 12px;font-weight:700}
h3{font-size:16px;margin:0 0 8px;font-weight:700;letter-spacing:-.03em}
p{margin:0 0 12px}
[hidden]{display:none!important}
.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap}
.skip{position:absolute;top:-100px;left:8px;background:#fff;padding:10px 14px;z-index:100;border-radius:var(--r-md)}
.skip:focus{top:8px}
.break{overflow-wrap:anywhere}
.meta{font-size:14px;color:var(--muted)}
.help{font-size:14px;color:var(--muted);margin:6px 0 0;line-height:1.6}
.help.ok{color:var(--ok)}.help.bad{color:var(--danger)}
.optional{font-size:13px;font-weight:500;color:var(--muted);margin-left:4px}
.loading{padding:80px 0;text-align:center;color:var(--muted)}

/* ---------- 머리글 · 메뉴 (휴대폰은 아래 탭바) ---------- */
header{position:sticky;top:0;z-index:20;height:var(--header);background:var(--surface);border-bottom:1px solid var(--line);display:flex;align-items:center;gap:28px;padding:0 max(24px,calc((100vw - var(--shell))/2 + 24px))}
.brand{display:flex;align-items:center;gap:14px;min-height:44px;text-decoration:none;flex-shrink:0;white-space:nowrap}
.brand img{width:84px;height:auto;display:block}
.brand span{font-size:26px;line-height:1;font-weight:600;letter-spacing:-.04em;color:var(--primary)}
nav{display:flex;gap:4px;align-self:stretch;flex:1}
nav:empty{display:none}
nav a{display:flex;align-items:center;gap:6px;padding:0 12px;font-size:15px;font-weight:600;color:var(--muted);text-decoration:none;box-shadow:inset 0 -2px 0 transparent;white-space:nowrap}
nav a:hover{color:var(--ink)}
nav a.current{color:var(--ink);font-weight:700;box-shadow:inset 0 -2px 0 var(--ink)}
nav svg{display:none}
#account{display:flex;gap:6px;align-items:center;margin-left:auto;font-size:14px;min-width:0}
#account>a:not(.button){font-weight:600;color:var(--ink-2);text-decoration:none;padding:0 6px}
#account .who{font-weight:600;color:var(--ink-2);max-width:220px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}

main{width:100%;max-width:1128px;margin:0 auto;padding:36px 24px 72px;flex:1}
[data-layout=narrow] main,[data-layout=narrow] footer{max-width:768px}
[data-layout=split] main{max-width:var(--shell);padding:20px 24px}
[data-layout=split] footer{display:none}
footer{width:100%;max-width:1128px;margin:0 auto;padding:20px 24px 28px;display:flex;justify-content:space-between;gap:12px;font-size:13px;color:var(--muted)}

/* ---------- 버튼: 큰 52 · 보통 40 · 작은 32 ---------- */
button{cursor:pointer;border:0;background:none;padding:0}
button:disabled{opacity:.5;cursor:not-allowed}
.button,button.primary{display:inline-flex;align-items:center;justify-content:center;gap:6px;height:52px;padding:0 24px;border-radius:var(--r-md);border:0;background:var(--primary);color:#fff;font-weight:650;font-size:16px;text-decoration:none;white-space:nowrap;cursor:pointer;transition:background-color .15s ease-out}
.button:hover,button.primary:hover{background:var(--primary-hover);color:#fff}
.button.secondary,button.secondary{background:var(--fill-strong);color:var(--ink)}
.button.secondary:hover,button.secondary:hover{background:#dde0e5;color:var(--ink)}
.button.text{background:transparent;color:var(--muted)}
.button.text:hover{background:var(--fill);color:var(--ink)}
.button.medium{height:40px;padding:0 16px;font-size:15px}
.small-btn,.button.small-btn,button.small-btn{height:32px;padding:0 12px;font-size:14px;border-radius:var(--r-sm)}
.button.big{height:56px;padding:0 32px;font-size:17px}
button.subtle{padding:6px 10px;font-size:14px;font-weight:600;color:var(--muted);border-radius:var(--r-sm)}
button.subtle:hover{background:var(--fill);color:var(--ink)}
.danger,button.danger,button.subtle.danger{color:var(--danger)}
.link-btn{padding:0 2px;margin-left:8px;font-size:14px;font-weight:600;color:var(--primary)}
.link-btn:hover{text-decoration:underline}
.row-actions,.mail-actions{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.actions{display:flex;gap:8px;justify-content:flex-end;align-items:center;margin-top:24px}
.actions.left{justify-content:flex-start}

/* ---------- 화면 제목 ---------- */
.page-head{display:flex;justify-content:space-between;align-items:flex-end;gap:20px;margin-bottom:24px}
.lead{color:var(--muted);font-size:15px;margin:0}
.lead b{color:var(--ink);font-weight:700}
.back,.pane-back{display:inline-flex;font-size:15px;font-weight:600;color:var(--muted);text-decoration:none;margin-bottom:16px}
.back:hover,.pane-back:hover{color:var(--ink)}
.pane-back{display:none}

/* ---------- 카드 ---------- */
.panel{background:var(--surface);border-radius:var(--r-xl);padding:28px;margin:0 0 16px}
.panel>h2:first-child{margin-bottom:16px}
.panel.flat{background:none;padding:0;margin-bottom:28px}
.panel-head{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:8px}
.panel-head h2,.panel-head p{margin:0}
details.panel.fold{padding:0}
details.panel.fold>summary{padding:20px 28px;font-size:16px}
details.panel.fold[open]>summary{margin-bottom:0;padding-bottom:12px}
details.panel.fold>form{padding:0 28px 28px}
details summary{cursor:pointer;font-weight:650;font-size:15px;color:var(--ink-2);list-style-position:inside}
details[open]>summary{margin-bottom:14px}

/* ---------- 상태 알약 · 표시 ---------- */
.badge{display:inline-flex;align-items:center;height:26px;padding:0 9px;border-radius:var(--r-sm);font-size:13px;font-weight:650;background:var(--fill-strong);color:var(--ink-2);white-space:nowrap;letter-spacing:-.01em;flex-shrink:0}
.badge.progress{background:var(--primary-soft);color:var(--primary)}
.badge.waiting{background:var(--warn-soft);color:var(--warn)}
.badge.completed{background:var(--ok-soft);color:var(--ok)}
.badge.withdrawn,.badge.not_proceeding{background:var(--fill);color:var(--muted)}
.tag{display:inline-flex;align-items:center;height:22px;font-size:12px;font-weight:700;padding:0 8px;border-radius:999px;background:var(--warn-soft);color:var(--warn);white-space:nowrap}
.tag.new{background:var(--primary);color:#fff}
.tag.plain{background:var(--fill);color:var(--muted)}
.count-chip{display:inline-grid;place-items:center;min-width:22px;height:22px;padding:0 7px;margin-left:4px;border-radius:999px;background:var(--warn-soft);color:var(--warn);font-size:12px;font-weight:700;vertical-align:1px}

/* ---------- 필터 칩 · 검색 ---------- */
.chips{display:flex;flex-wrap:wrap;gap:8px;margin:0 0 16px}
.chips button{height:36px;padding:0 14px;border-radius:999px;background:var(--surface);box-shadow:inset 0 0 0 1px var(--line-strong);font-size:14px;font-weight:600;color:var(--ink-2);white-space:nowrap}
.chips button:hover{box-shadow:inset 0 0 0 1px var(--faint)}
.chips button.active{background:var(--ink);color:#fff;box-shadow:none}
.chips .count{font-weight:700;margin-left:2px;opacity:.65}
.chips button.active .count{opacity:.8}
.filters{display:flex;gap:8px;margin:0 0 14px;flex-wrap:wrap}
.filters input{flex:1;min-width:180px}
.filters select{flex:0 1 220px}

/* ---------- 목록 줄 ---------- */
.req-list{background:var(--surface);border-radius:var(--r-xl);padding:8px;display:grid;gap:2px}
.req{display:flex;flex-direction:column;gap:4px;padding:14px 16px;border-radius:var(--r-md);color:var(--ink);text-decoration:none;min-width:0;transition:background-color .12s ease-out}
.req:hover{background:var(--fill);color:var(--ink)}
.req.selected{background:var(--primary-soft)}
.req.needs .req-title{color:var(--ink)}
.req-top{display:flex;align-items:center;gap:6px;min-width:0}
.req-date{margin-left:auto;font-size:13px;color:var(--muted);white-space:nowrap}
.req-title{font-weight:650;font-size:16px;line-height:1.45;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;letter-spacing:-.03em;min-width:0}
.req-top .req-title{flex:1}
.req-meta{font-size:14px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.req-tags{display:flex;flex-wrap:wrap;gap:4px}
.req-count{font-size:12px;font-weight:700;color:var(--primary);background:var(--primary-soft);border-radius:999px;padding:2px 8px;white-space:nowrap}
.list-label{font-size:13px;font-weight:700;color:var(--muted);margin:18px 4px 6px;letter-spacing:0}
.list-label:first-child{margin-top:4px}
.list-label .count{font-weight:600}
.attention{display:flex;justify-content:space-between;align-items:center;gap:16px;background:var(--warn-soft);border-radius:var(--r-lg);padding:18px 22px;margin-bottom:20px;text-decoration:none;color:#5c3800}
.attention:hover{color:#5c3800;background:#ffeecb}
.attention strong{display:block;font-size:16px;letter-spacing:-.03em}
.attention-sub{display:block;font-size:14px;color:#80580f;margin-top:2px}
.attention-go{font-weight:700;white-space:nowrap}
.empty{padding:48px 24px;text-align:center;background:var(--surface);border-radius:var(--r-xl)}
.empty h1,.empty h2{margin-bottom:6px}
.empty p{color:var(--muted)}
.empty.small{padding:36px 20px}

/* ---------- 운영자 2단: 왼쪽 목록 + 오른쪽 상세 ---------- */
.split{display:grid;grid-template-columns:380px minmax(0,1fr);gap:16px;height:calc(100dvh - var(--header) - 40px);min-height:520px}
.pane-list,.pane-detail{background:var(--surface);border-radius:var(--r-xl);overflow:auto;min-width:0;overscroll-behavior:contain}
.pane-list{padding:20px 16px}
.pane-detail{padding:28px 32px}
.pane-head{display:flex;justify-content:space-between;align-items:center;gap:12px;margin:0 4px 6px}
.pane-head h1{font-size:22px;margin:0}
.pane-sum{font-size:14px;color:var(--muted);margin:0 4px 14px}
.pane-sum b{color:var(--ink)}
.pane-list .filters{margin:0 0 12px;flex-wrap:nowrap}
.pane-list .filters input{min-width:0}
.pane-list .filters select{flex:0 0 128px;min-width:0}
.pane-list .chips{gap:5px;margin-bottom:10px}
.pane-list .chips button{height:32px;padding:0 10px;font-size:13px;background:var(--fill);box-shadow:none}
.pane-list .chips button.active{background:var(--ink)}
.pane-list .req-list{padding:0;background:none}
.pane-list .req{padding:12px}
.pane-list .req-title{font-size:15px}
.pane-list .req-meta{font-size:13px}
.pane-list .empty{background:none;padding:32px 8px}
.pane-empty{max-width:420px;margin:12vh auto 24px;text-align:center}
.pane-empty p{color:var(--muted)}
.pane-detail .panel{background:none;padding:0}

/* ---------- 탭 ---------- */
.tabs{display:flex;gap:22px;border-bottom:1px solid var(--line);margin:4px 0 20px;overflow-x:auto;scrollbar-width:none}
.tabs button{padding:10px 0;font-size:15px;font-weight:600;color:var(--muted);white-space:nowrap;box-shadow:inset 0 -2px 0 transparent}
.tabs button:hover{color:var(--ink)}
.tabs button.active{color:var(--ink);font-weight:700;box-shadow:inset 0 -2px 0 var(--ink)}
.tabs .count{color:var(--muted);font-weight:600;margin-left:2px}

/* ---------- 입력 ---------- */
.field{margin-bottom:22px}
label,.label{display:block;font-size:15px;font-weight:650;margin-bottom:8px;color:var(--ink)}
input:not([type=checkbox]):not([type=radio]):not([type=file]),select,textarea{width:100%;min-height:52px;padding:13px 16px;border:1px solid transparent;border-radius:var(--r-md);background:var(--fill);font-size:16px;transition:border-color .15s ease-out,box-shadow .15s ease-out,background-color .15s ease-out}
.filters input,.filters select{min-height:44px;padding:9px 14px}
input:hover,select:hover,textarea:hover{border-color:var(--line-strong)}
input:focus,select:focus,textarea:focus{outline:none;background:var(--surface);border-color:var(--primary);box-shadow:0 0 0 4px rgba(36,85,237,.12)}
input::placeholder,textarea::placeholder{color:var(--faint)}
textarea{resize:vertical;line-height:1.7}
[aria-invalid=true]{border-color:var(--danger)!important}
.two-col{display:grid;grid-template-columns:1fr 1fr;gap:0 16px}
.check{display:flex;gap:10px;align-items:flex-start;font-weight:500;font-size:15px;cursor:pointer}
.check input{width:20px;height:20px;margin:2px 0 0;flex-shrink:0}
fieldset.field{border:0;padding:0;min-width:0}
fieldset.field .check{margin-top:10px}
fieldset.field .check .meta{font-weight:400}
.password-wrap{display:flex;gap:8px}
.password-wrap button{flex-shrink:0;min-height:52px;padding:0 18px;border-radius:var(--r-md);background:var(--fill-strong);font-size:14px;font-weight:600}
.password-wrap button:hover{background:#dde0e5}
.site-fixed,.quote{display:flex;align-items:baseline;gap:8px;flex-wrap:wrap;padding:14px 16px;background:var(--fill);border-radius:var(--r-md);margin-bottom:22px}
.quote{font-weight:600;display:block}
.site-fixed .label{margin:0 4px 0 0;font-size:14px;color:var(--muted);font-weight:600}
details.more{border-top:1px solid var(--line);padding-top:16px;margin:0 0 18px}
.upload-actions{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.upload-actions .help{margin:0}
.upload input[type=file]{display:none}
.upload label.button{margin:0}
.only-touch{display:none!important}
@media (hover:none) and (pointer:coarse){.only-touch{display:inline-flex!important}}
.file-item{display:flex;gap:8px;align-items:center;font-size:14px;margin-top:8px;padding:10px 12px;background:var(--fill);border-radius:var(--r-md);overflow-wrap:anywhere}
.file-item .filename{flex:1;min-width:0}
.file-item.error{background:var(--danger-soft);color:var(--danger)}
.file-item button{background:var(--surface);padding:6px 10px;border-radius:var(--r-sm);font-size:13px;font-weight:600;white-space:nowrap}
.error-box{color:var(--danger);background:var(--danger-soft);border-radius:var(--r-md);padding:12px 14px;margin:16px 0;font-size:15px}
.error-box:empty{display:none}
.hp{position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden}
.consent{margin:0 0 14px;padding-left:18px;font-size:14px;color:var(--ink-2)}.consent li{margin-bottom:4px}
.section-label{display:flex;gap:10px;align-items:center}
.step{display:inline-grid;place-items:center;width:24px;height:24px;border-radius:50%;background:var(--ink);color:#fff;font-size:12px;font-weight:700}
.caution{margin-top:4px}

/* ---------- 안내 ---------- */
.callout,.notice{display:block;padding:14px 18px;border-radius:var(--r-md);background:var(--surface);margin-bottom:16px;font-size:15px;color:var(--ink-2)}
.callout strong{color:var(--ink);margin-right:4px}
.callout.ok{background:var(--ok-soft);color:#155c3b}.callout.ok strong{color:#0f4a2f}
.callout.warn{background:var(--warn-soft);color:#6e4300}.callout.warn strong{color:#5c3800}
.callout.small{font-size:14px;padding:10px 14px;margin-bottom:12px}
.pane-detail .callout:not(.ok):not(.warn){background:var(--fill)}
.notice{display:flex;gap:14px;align-items:center;background:var(--fill)}
.notice p{margin:2px 0 0;font-size:14px}
.notice a{margin-left:auto;white-space:nowrap}

/* ---------- 요청 상세 ---------- */
.detail-head{margin-bottom:24px}
.detail-head h1{margin:10px 0 6px;overflow-wrap:anywhere}
.detail-head.compact{margin-bottom:18px}
.detail-head.compact h1{font-size:22px;margin:8px 0 4px}
.detail-head .badges{display:flex;flex-wrap:wrap;gap:6px}
.stepper{display:flex;list-style:none;margin:20px 0 0;padding:0;max-width:440px}
.stepper li{flex:1;position:relative;padding-top:20px;font-size:14px;font-weight:600;color:var(--muted)}
.stepper li::before{content:"";position:absolute;top:4px;left:0;width:10px;height:10px;border-radius:50%;background:var(--surface);border:2px solid var(--line-strong);z-index:1}
.stepper li::after{content:"";position:absolute;top:9px;left:14px;right:6px;height:2px;background:var(--line-strong)}
.stepper li:last-child::after{display:none}
.stepper li.done{color:var(--ink-2)}
.stepper li.done::before{background:var(--primary);border-color:var(--primary)}
.stepper li.done::after{background:var(--primary)}
.stepper li.now{color:var(--ink)}
.stepper li.now::before{border-color:var(--primary);box-shadow:0 0 0 4px var(--primary-soft)}
.closed-note{margin-top:12px;color:var(--muted)}
.thread{display:flex;flex-direction:column;gap:10px}
.msg{padding:14px 16px;border-radius:var(--r-lg);background:var(--fill);max-width:85%;align-self:flex-start;min-width:0}
.msg.admin{background:var(--primary-soft)}
.msg.mine{align-self:flex-end}
.msg.first{max-width:100%;align-self:stretch;background:var(--surface);box-shadow:inset 0 0 0 1px var(--line-strong)}
.msg-head{display:flex;gap:10px;align-items:baseline;font-size:14px;margin-bottom:4px}
.msg-head b{font-weight:700}
.msg-head time{font-size:13px;color:var(--muted)}
.msg-extra{display:flex;flex-wrap:wrap;gap:4px 14px;font-size:14px;color:var(--muted);margin-top:8px}
.msg-extra:empty{display:none}
.warn-text{color:var(--warn);font-weight:600}
.prose{white-space:pre-wrap;overflow-wrap:anywhere;font-size:16px;line-height:1.7}
.prose.small{font-size:14px}
.reply{border-top:1px solid var(--line);padding-top:20px;margin-top:10px}
.reply .actions{margin-top:12px}
.reply .upload{margin-top:10px}
.end-note{border-top:1px solid var(--line);padding-top:14px;margin-top:6px}
.completion{background:var(--ok-soft);border-radius:var(--r-xl);padding:24px;margin-bottom:16px}
.completion h2{color:#0f5c38;margin-bottom:6px}
.completion .meta{color:#3f6b55}
.completion .row-actions{margin-top:14px}
.children{border-top:1px solid var(--line);margin-top:20px;padding-top:16px}
.children p{margin:0 0 6px}
.foot-links{margin-top:8px}
.history{padding:14px 4px;border-top:1px solid var(--line-strong)}
.history summary{color:var(--muted);font-size:14px}
.pane-detail .history,.panel .history{border-top-color:var(--line)}
.timeline{margin:0;padding-left:18px;font-size:14px;color:var(--ink-2)}
.timeline li{margin-bottom:10px;overflow-wrap:anywhere}
.timeline time{display:block;font-size:12px;color:var(--muted)}
.note{padding:12px 14px;background:var(--warn-soft);border-radius:var(--r-md);margin-bottom:8px}
.classify{padding:16px;background:var(--fill);border-radius:var(--r-lg);margin-bottom:12px}
.classify input,.classify select{background:var(--surface)}

/* 운영자 처리 버튼 */
.act-panel{margin:0 0 20px}
.act-row{display:flex;gap:8px;align-items:flex-start;flex-wrap:wrap}
.act-buttons{display:flex;gap:8px;flex-wrap:wrap}
.act-buttons .button.picked{box-shadow:0 0 0 2px var(--ink) inset}
details.menu{position:relative}
details.menu>summary{list-style:none}
details.menu>summary::-webkit-details-marker{display:none}
details.menu[open]>summary{margin:0}
.menu-list{position:absolute;right:0;top:calc(100% + 6px);z-index:10;min-width:200px;background:var(--surface);border-radius:var(--r-md);padding:6px;box-shadow:0 10px 30px rgba(17,19,24,.14),0 0 0 1px var(--line)}
.menu-list button{display:block;width:100%;text-align:left;padding:10px 12px;border-radius:var(--r-sm);font-size:15px;font-weight:600;color:var(--ink-2)}
.menu-list button.danger{color:var(--danger)}
.menu-list button:hover{background:var(--fill)}
#status-form{margin-top:14px;padding:20px;background:var(--canvas);border-radius:var(--r-lg)}
#status-form h3{font-size:17px}
#status-form input:not([type=checkbox]),#status-form textarea{background:var(--surface)}
#status-form .actions{margin-top:16px}

/* ---------- 마이페이지 · 업체 화면 ---------- */
dl.info{display:grid;grid-template-columns:120px 1fr;gap:12px 16px;margin:0;font-size:15px}
dl.info dt{color:var(--muted)}
dl.info dd{margin:0;overflow-wrap:anywhere}
.inline-edit{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.inline-edit input{flex:1;min-width:160px}
.inline-edit .error-box{flex-basis:100%;margin:4px 0 0}
.contact-list{margin-top:14px;display:grid;gap:8px}
.contact-row{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:14px 16px;background:var(--fill);border-radius:var(--r-md)}
.contact-row p{margin:2px 0 0}
.contact-row .badge{margin-left:6px}
.inline-form{margin-top:12px;padding:20px;background:var(--canvas);border-radius:var(--r-lg)}
.inline-form input:not([type=checkbox]):not([type=radio]):not([type=file]),.inline-form select{background:var(--surface)}
.info-block{padding:20px 0;border-top:1px solid var(--line)}
.info-block:first-child{border-top:0;padding-top:0}
.info-block p{margin-bottom:10px}
.info-block dl.info{margin-bottom:16px}
.danger-zone h2{color:var(--danger)}
.mail-row{padding:16px 4px;border-bottom:1px solid var(--line);overflow-wrap:anywhere}
.mail-row:last-child{border-bottom:0}
.mail-row p{margin:4px 0 0}
.mail-top{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.mail-actions{margin-top:8px}
.panel.list{padding:8px 24px}

/* ---------- 로그인 · 가입 ---------- */
.login-wrap{display:grid;grid-template-columns:1fr 420px;gap:72px;align-items:center;max-width:980px;margin:24px auto}
.login-intro h1{font-size:44px;line-height:1.25;letter-spacing:-.05em;margin-bottom:18px}
.login-intro p{color:var(--ink-2);font-size:17px;margin-bottom:22px}
.login-intro .steps-plain{color:var(--muted);font-size:15px}
.login-card{background:var(--surface);border-radius:24px;padding:36px}
.login-card h2{font-size:22px;margin-bottom:22px}
.login-card button.primary{width:100%}
.login-card.narrow{max-width:460px;margin:24px auto}
.login-card.narrow h1{font-size:24px;margin-bottom:12px}
.login-card.center{text-align:center}
.remember-choice{display:flex;gap:8px;align-items:center;font-size:15px;font-weight:500;margin:4px 0 0}
.remember-choice input{width:18px;height:18px}
.remember-choice+.help{margin-bottom:22px}
.auth-links{display:flex;justify-content:space-between;gap:12px;margin-top:14px;font-size:14px;font-weight:600}
.auth-links a{text-decoration:none;color:var(--ink-2)}
.auth-links a:hover{color:var(--primary)}
.first-time{margin-top:24px;padding-top:22px;border-top:1px solid var(--line)}
.first-time p{font-size:14px;color:var(--ink-2);margin-bottom:8px}
.first-time .button{width:100%;margin-top:4px}
.steps-plain{margin:0 0 20px;padding-left:18px}
.steps-plain li{margin-bottom:6px}
.welcome{max-width:640px;margin:24px auto;text-align:center;background:var(--surface);border-radius:24px;padding:48px 40px}
.welcome h1{font-size:30px;margin-bottom:12px}
.welcome>p{color:var(--ink-2);margin-bottom:28px}
.welcome .steps-plain{text-align:left;max-width:420px;margin:32px auto 0;color:var(--muted);font-size:15px}
.welcome .help{margin-top:24px}
form>button.primary,form>.button{margin-top:20px}

#toast{position:fixed;bottom:24px;left:50%;transform:translateX(-50%);max-width:calc(100vw - 32px);background:var(--ink);color:#fff;border-radius:var(--r-md);padding:12px 20px;font-size:15px;z-index:50;box-shadow:0 8px 24px rgba(17,19,24,.22)}
#toast:empty{display:none}
dialog{border:0;border-radius:var(--r-xl);width:440px;max-width:calc(100vw - 32px);padding:28px;box-shadow:0 20px 60px rgba(17,19,24,.25)}
dialog::backdrop{background:rgba(17,19,24,.45)}

/* ---------- 접속정보 보관함 ---------- */
.vault-kinds{display:flex;gap:18px;flex-wrap:wrap}
.vault-note{display:flex;gap:8px;align-items:flex-start}.vault-note svg{flex:none;margin-top:3px}
.badge svg{margin-right:4px}
.vault-group{margin-top:12px}.vault-group h3{font-size:16px;margin:0 0 4px}
.vault-cred{display:grid;grid-template-columns:72px 1fr;gap:6px 12px;margin:10px 0 6px;font-size:15px}
.vault-cred dt{color:var(--muted)}.vault-cred dd{margin:0;display:flex;gap:8px;align-items:center;flex-wrap:wrap;min-width:0}
.vault-secret{display:contents}.vault-secret:empty{display:none}
.vault-secret code{font:600 15px/1.4 ui-monospace,SFMono-Regular,Menlo,monospace;background:var(--warn-soft);padding:4px 8px;border-radius:6px;word-break:break-all;user-select:all}
.vault-log{margin-top:16px}.vault-log summary{cursor:pointer;font-weight:600;font-size:15px}
.vault-log ul{list-style:none;padding:0;margin:8px 0 0}.vault-log li{display:flex;justify-content:space-between;gap:12px;padding:8px 0;border-top:1px solid var(--line);font-size:14px}
.vault-log li .meta{white-space:nowrap}
.vault-empty{margin:12px 0}
.vault-status{margin-top:8px}
.vault-row{align-items:flex-start}.vault-row>div:first-child{min-width:0}.vault-row .row-actions{flex:none;flex-wrap:nowrap}
.vault-saved{display:flex;gap:6px;align-items:center;color:var(--ok)}
#vault-admin .panel-head{align-items:flex-start}
#vault-admin .panel-head .help{flex:1}
#vault-admin .panel-head .button{flex-shrink:0}

/* ---------- 대화 속 사진 ---------- */
.file-grid{display:flex;flex-wrap:wrap;gap:10px;margin-top:12px}
.file-card{width:120px;margin:0}
.file-thumb{display:block;width:120px;height:120px;border-radius:var(--r-md);overflow:hidden;background:var(--surface);box-shadow:inset 0 0 0 1px var(--line)}
.file-thumb img{width:100%;height:100%;object-fit:cover;display:block}
.file-card figcaption{display:flex;justify-content:space-between;gap:6px;margin-top:4px;font-size:12px;color:var(--muted)}
.file-name{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}
.file-dl{flex-shrink:0}

/* ---------- 좁은 화면 ---------- */
@media (max-width:1100px){
 .split{grid-template-columns:320px minmax(0,1fr)}
 .pane-detail{padding:24px}
}
@media (max-width:900px){
 .split{display:block;height:auto;min-height:0}
 .split:not(.show-detail) .pane-detail{display:none}
 .split.show-detail .pane-list{display:none}
 .pane-list,.pane-detail{overflow:visible}
 .pane-back{display:inline-flex}
 .pane-empty{margin:40px auto}
 [data-layout=split] footer{display:flex}
 .login-wrap{grid-template-columns:1fr;gap:28px}
}
@media (max-width:640px){
 :root{--header:56px}
 header{position:static;padding:0 16px;gap:12px}
 .brand{gap:12px}.brand img{width:72px}.brand span{font-size:22px}
 #account .who{max-width:46vw;min-width:0;font-size:13px}
 #account #logout{flex-shrink:0}
 /* 메뉴는 화면 아래 탭바로 */
 nav{position:fixed;left:0;right:0;bottom:0;z-index:30;height:calc(var(--tabbar) + env(safe-area-inset-bottom));padding:0 0 env(safe-area-inset-bottom);background:var(--surface);border-top:1px solid var(--line);gap:0}
 nav a{flex:1;flex-direction:column;justify-content:center;gap:2px;padding:0;font-size:12px;font-weight:600;box-shadow:none}
 nav a.current{box-shadow:none;color:var(--ink)}
 nav svg{display:block;width:24px;height:24px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
 nav a.current svg{stroke-width:2.2}
 body.has-tabbar{padding-bottom:calc(var(--tabbar) + env(safe-area-inset-bottom))}
 body.has-tabbar #toast{bottom:calc(var(--tabbar) + 16px + env(safe-area-inset-bottom))}
 main,[data-layout=split] main{padding:20px 16px 40px}
 h1{font-size:24px}
 .page-head{flex-direction:column;align-items:stretch;gap:16px;margin-bottom:20px}
 .page-head .button{width:100%}
 .panel{padding:20px;border-radius:var(--r-lg)}
 details.panel.fold>summary{padding:18px 20px}
 details.panel.fold>form{padding:0 20px 20px}
 .pane-list{padding:16px 12px}
 .pane-detail{padding:20px 16px}
 .req-list{border-radius:var(--r-lg);padding:6px}
 .req{padding:14px 12px}
 .req-title{white-space:normal;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}
 .req-top .req-title{-webkit-line-clamp:1}
 .attention{flex-direction:column;align-items:flex-start;gap:6px;padding:16px 18px}
 .two-col{grid-template-columns:1fr}
 .actions{flex-direction:column-reverse;align-items:stretch}
 .actions .button,.actions button{width:100%}
 .act-row{display:grid;grid-template-columns:1fr auto}
 .act-buttons{display:grid;grid-template-columns:1fr 1fr}
 .act-buttons .button:only-child{grid-column:1/-1}
 .msg{max-width:92%}
 .contact-row{flex-direction:column;align-items:flex-start;gap:8px}
 dl.info{grid-template-columns:96px 1fr}
 .login-intro h1{font-size:30px}
 .login-intro p{font-size:16px}
 .login-card{padding:24px 20px}
 .welcome{padding:32px 20px;margin:8px auto}
 .welcome h1{font-size:24px}
 .welcome .button.big{width:100%}
 .file-card,.file-thumb{width:96px}.file-thumb{height:96px}
 .vault-log li{flex-direction:column;gap:2px}
 .panel.list{padding:4px 16px}
 footer{flex-direction:column;gap:4px;padding:16px}
}
@media (prefers-reduced-motion:reduce){*{transition:none!important}}
/* 2026-10-20 UX simulation fixes */
.file-preview{width:48px;height:48px;flex:none;object-fit:cover;border-radius:var(--r-sm);background:var(--fill-strong)}
.callout .ask{display:block;margin:6px 0 2px;color:var(--ink);font-weight:600;white-space:pre-line;overflow-wrap:anywhere}
.pane-nav{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:16px}
.pane-nav .pane-back{margin-bottom:0}
.pane-next{margin-left:auto}

/* LOCAON shares the existing portal visual language. */
.store-work{margin:24px 0}.store-heading{display:flex;justify-content:space-between;align-items:baseline;gap:12px;flex-wrap:wrap}.store-heading h2,.store-heading h3{margin:0}.store-values{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin:20px 0}.store-values>div{background:#f5f6f8;padding:16px;border-radius:12px;min-width:0}.store-values h3{font-size:13px;color:#626872;margin:0 0 10px}.store-values .prose{margin:0;overflow-wrap:anywhere}.store-channel,.store-task{padding:22px 0;border-bottom:1px solid #e6e8ed}.store-task:last-child,.store-channel:last-child{border-bottom:0}.store-task form{margin-top:20px}.store-task details{margin:16px 0}.store-intake{border-top:1px solid #e6e8ed;border-bottom:1px solid #e6e8ed;margin:24px 0;padding:24px 0}.store-intake fieldset,.store-work fieldset,#channel-form fieldset{border:0;padding:0}.store-metrics{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin:24px 0}.store-metrics>div{background:white;border:1px solid #e6e8ed;border-radius:16px;padding:20px;display:grid;gap:8px}.store-metrics strong{font-size:30px}.store-metrics span{font-size:14px;color:#626872}.store-queue-row{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:20px 8px;border-bottom:1px solid #e6e8ed;color:inherit;text-decoration:none;overflow-wrap:anywhere}.store-queue-row>div{min-width:0}.store-queue-row p{margin:6px 0}.store-queue-row.overdue{border:2px solid #c73838;border-radius:12px;padding:16px;margin-bottom:12px}.store-work .history>form{padding:16px 0}.store-work .callout p{margin:12px 0}.store-work button:disabled{opacity:.5;cursor:not-allowed}.store-work input[type=checkbox]{flex-shrink:0}.store-work select{max-width:100%}
@media(max-width:700px){.store-values{grid-template-columns:1fr}.store-metrics{gap:8px}.store-metrics>div{padding:14px 10px}.store-metrics strong{font-size:24px}.store-metrics span{font-size:12px}.store-heading{align-items:flex-start}body.has-tabbar #nav a span{font-size:11px}.store-work{padding:20px 16px}.store-task .two-col{grid-template-columns:1fr}}
@media(max-width:400px){.act-row{grid-template-columns:minmax(0,1fr)}.act-row>details.menu{justify-self:end}.act-buttons{min-width:0}}